Frequently Asked Questions

Below FAQ are some common concerns of our clients before purchasing, if you have other questions,
please contact us.

Simply put any item(s) you wish to purchase in your shopping cart with “ADD TO CART” bottom and choose the "Checkout" option on the cart page.

You will be redirected to an order confirmation page and an order confirmation email will be sent to the email address submitted with the order. We do ask that you please check your junk folder, as it is possible the email may end up there.

A few reasons this may have happened: - You may have typed your email address incorrectly. - You have a spam blocker that is prohibiting confirmation emails from being received. - Your order has not completed processing. Please allow 24 hours to process your order. Or you can email us to inquire about your order if you are in doubt.

Email us to change or cancel the order. Please note that your order cannot be changed or cancelled once it goes for processing.

Lots! We have payment options to suit all online shoppers. You can pay by debit or credit card – we accept Visa, MasterCard, Discover, AMEX. You can also pay via Paypal. We also accept Blushing Memory's gift card.

Yes, select Paypal button on the checkout.

The Card Verification Code (CVV2) is usually a 3 or 4 digit number, which is not part of the credit card number. The code is typically printed on the back of a credit card (usually in the signature field).

This is likely because your card has been declined for one of many reasons. You can try a new card or talk to your bank to find a solution.

Please check and make sure that the billing information you are entering matches the billing information on file with your bank/credit card company. The billing name provided needs to match the name printed on your card.

We ship to mostly Canada and U.S but we also ship internationally.

Of course! Your order arrives in discreet packaging. We pack your order in nondescript envelopes and boxes, just like your everyday mail or packages. The only identifying marks are your mailing address and ours.

Taxes will be automatically added to your order's total and indicated separately for your information. Tax rates will be applied based on your province or state. For US orders, any import duties or additional taxes are not included in the final price. Duties and taxes are subject to being collected at the time of delivery by your carrier.

Once your order has shipped, a tracking confirmation will be sent to the email address submitted with the order. This email will contain your tracking number which we advise be used to track your package and ensure proper delivery.

Your order will be processed and shipped within 2 business days (excluding weekends and holidays). Afterwards, it depends on your location and shipping method. You can track every step your package makes to your door by your tracking number!

To track your package, simply enter your tracking number on Canada Post official website.

Tracking information may not be available for the first 24 to 48 hours after you receive your shipping confirmation email.

Please refer to our Return Policy page.

Ask Your Questions